Data

Director, Member Benefits and Experiential Marketing

Virgin Mobile

Overland Park, KS

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Job Description

Posted On: July 15, 2016

  • Responsible for building relationships, negotiating contracts and structuring strategic deals that deliver multimillion dollars of marketing value for the Virgin Brand
  • Responsible for developing promotional offers and creating holistic marketing campaigns and seamless execution across the brand to drive awareness of the programs and member engagement in the offers and promotions
  • Owns full marketing lifecycle of member engagement activities, including strategic planning, implementation, optimization, and success measurement
  • Partners with Customer Engagement/Base Marketing team and Brand teams to integrate offers and promotions across all channels and communications touchpoints
  • Owns loyalty marketing expense forecasting and budgeting
  • Works closely with various teams across the company, including Product, IT, Marketing, Customer Service, Legal, and Finance to coordinate and execute against team objectives
  • Develops and delivers materials to leadership on program strategy, planning and performance
  • Stays abreast of industry trends, growth opportunities, as well as new and emerging players in the competitive set, to ensure loyalty programs remain best in class
  • Owns and understands defined customer and financial metrics key to driving revenue
  • Primary role is develop an experiential loyalty program that builds member loyalty with the base and drives word of mouth of an innovated new carrier for prospect customers
  • Responsible for business development with strategic partners to multimillion dollars of free in-kind media value
  • Works daily with internal cross-functional teams as well as external partners (agencies, consultants, vendors) to execute programs
  • Ability to execute on Marketing sponsorships and experiential marketing events replacing the need to hire external agencies


    Required Skills

    Basic Qualifications

  • Bachelor's degree
  • 10 years' experience in brand/media/event partnerships, business development, and event activation
  • Experience developing and launching a customer loyalty program
  • Solid understanding of mobility and digital space, subscriber communication + segmentation
  • Experience leading a team of marketing and event specialist
  • Experience selling major sponsorships for event properties


    Preferred Qualifications

  • MBA or Advanced Degree
  • Five years of experience establishing and directing strategic plans and objectives
  • Experience in online retail and e-commerce industry
  • Experienced negotiating multi-year and multi-million dollar contracts
  • Experience executing large scale events in North America
  • Experience with sponsorships from both the brand and, agency and event perspective
  • Extremely analytical and data driven individual
  • Ability to translate customer data into marketing communication campaigns (creative, content and offer)
  • Strategic thinker and problem solver
  • Ability to build relationship and work cross functionally to influence
  • Entrepreneurial spirit, with the energy and passion