The Director of Partner Relations is primarily responsible for managing operational partnerships at Hall of Fame Village powered by Johnson Controls, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). The ideal candidate will be an independent self-starter with an entrepreneurial spirit.
Primary Responsibilities:
Manage partnerships with retail and office tenants, in addition to ensuring compliance with contractual obligations.
Coordinate the HOFV guest experience program with retail operations.
Manage relationships with a number of current and future operational service-related partners.
Oversee the communication, logistics, and planning for Hall of Fame Resort & Entertainment Company Founders.
Work with professional athletes, coaches, sports entertainment organizations, celebrities, businesses, community and sports and entertainment contacts to provide support as needed for operational strategy.
Provide top-notch communication to existing relationships to solidify long-standing partnerships.
Work closely with other members of the Hall of Fame Resort and Entertainment Company to achieve operational goals of organization.
Collaborate with internal and external stakeholders.
Follow organizational processes and procedures to ensure compliance of working for a publicly traded company.
Other duties as assigned.
Core Competencies:
Vision and Strategic Thinking: Sets and champions a clear future direction. Addresses issues to sustain competitive edge and maintain market dominance. Anticipates needs and priorities.
Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused, but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
Relationship Management/Collaboration: Builds, maintains and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, The NFL, Pro Football Hall of Famers, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
Coaching and Development: Encourages and inspires employees’ development and long-term career growth. Conveys high expectations for others. Regularly provides helpful guidance and advice.
Execution: Ability to take plans and execute against them to implement profitable outcomes for the company.
Minimum of a bachelor’s degree required, preferably in sports marketing, communications, business administration or related field.
Minimum of 7 years’ experience in operations or relationship management (preferably in the sports industry).
Must have existing relationships within the sports industry to assist in driving results of a sports-themed destination.
Exceptional verbal and written communication skills.
Excellent interpersonal skills.
Must have the ability to gain and enhance the respect and trust of partners.
Must have the ability to demonstrate uncompromised judgment and discretion regarding interpersonal relationships.
Must be a flexible and reliable team player, both within own department and our organization.
Must possess a strong ability time management and task prioritization.
Proven ability in Microsoft Office Suite.
