Data

Director of Strategic Partnerships-Sports and Entertainment

Aramark

Philadelphia, PA

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Job Description

Posted On: August 27, 2021


The Director of Strategic Partnership (DSP) with Aramark Sports and Entertainment will be responsible for proactively managing specific account Retention targets.


The DSP will direct and lead the efforts for advancing our market position and value proposition at our existing sports and entertainment client accounts. A successful DSP candidate will be expected to provide keen analytical skills to help identify and align with the goals and aspirations of our current business partners, create customized solutions based on mutually beneficial strategic considerations, and successfully communicate to our existing clients the advantages of Aramark, resulting in long-term development and industry-leading client retention rates. Candidates must have demonstrated the ability to lead client engagement planning and execution and to collaborate with operating leadership and functional support staff to develop, lead and execute customized account strategies for our existing business partners.


The Director of Strategic Partnership will manage a portfolio of Sports and Entertainment accounts as designated by the Vice President of Growth. The DSP is the client relationship management owner of the portfolio with direct responsibility for account retention through the application and execution of comprehensive, client-facing strategies. Responsibilities include, but are not limited to account diagnostics, relationship analysis and engagement planning and execution, annual account objectives development, wiring plans, formalized client communications, client business review process, proposal development, client presentations, and contract negotiations.


Key Responsibilities

  • Client value communication initiatives including but not limited to Account Growth Plans (AGP), and Client Business Reviews (CBR), client-based professional organizations and conferences and thought leadership opportunities.
  • Drive retention by interfacing with client on matters such as (but not limited to service excellence and proactive innovation.
  • Ensure delivery of client expectations within contract portfolio
  • Effective use of deliberate influence strategies to impact, shape, or re-direct the behaviors of others, without formal authority
  • Promote a spirit of cooperation within the business unit and Aramark to best leverage capabilities and resources to serve client needs
  • Possess a genuine desire and ability to understand the marketplace and changing needs of clients and respond accordingly with proactive solutions that target these needs
  • Demonstrate a solid understanding of the broader market picture and applies it to make mutually beneficial business decisions in a mature service industry
  • Ability to successfully build alliances and influence key decision makers
  • Manage customer relationships through creative problem solving and customer savvy at the C-level of client organizations
  • Possess a strong operational acumen (including technical understanding of food and beverage and retail merchandise services and proforma development)
  • Ability to identify and apply quantifiable client-centered performance metrics and operational results to existing and proposed services
  • Demonstrated excellence in written and oral communication skills
  • Ability to travel up to 50%


    Required Skills

  • BA/BS Degree from an accredited university/college
  • A minimum of five (5) years of account management or sales related experience
  • Previous experience in contract-managed services is preferred