American Express Global Commercial Services is the leading provider of payments for small, mid and large corporations globally. This is an exciting opportunity to be part of a growing and transformative division of the business. Within the Global Field & Dialogic Marketing organization, the Global Experiential Marketing team is focused on designing and developing exceptional in-person experiences for our customers and prospects across the globe
The Senior Manager, Global Experiential Marketing will play a critical role in shaping our holistic lounge strategy that includes overseeing the day-to-day management of the existing Business Lounge portfolio (Javits Convention Center and Las Vegas Convention Center), responsible for enhancements to existing properties to improve overall customer experience and lead the design of a lounge pop-up strategy for marquee events (both international and US).
Responsibilities include, but are not limited to:
Develop a strategy and approach to creating exceptional in-person experiences through our lounge assets domestically and internationally
Own vendor and agency management relations and negotiations
Collaborate with internal stakeholders (e.g. PR, Marketing, Field, etc.) to deliver against business objectives
Partner with compliance teams to ensure company needs and requirements are met
Drive investment efficiencies through clear, measurable criteria and analytic rigor
Develop tools/resources (e.g. toolkits, standardize comms, etc.) for our partners around the organization to deliver global consistent experiences
6+ years of marketing, customer facing, and event management experience
Proven creative, strategic marketer who puts the customer at the center of everything
Strong relationship building skills and proven success motivating and influencing partners, customers, agencies/vendors
Strategic thinking and problem solving skills with the ability to exercise judgment and prioritization
Exceptional project management skills and great attention to detail, with the ability to independently move multiple projects forward in parallel
Excellent oral and written communications skills
Proven track record of driving results
Adaptable in a dynamic work environment
Budgetary and financial accountability
Event management experience a must
Agency experience a plus
Bachelor's Degree required
